Privacy Policy
Last updated: 31 January 2024
Introduction
Welcome to Kyla (“we”, “our”, or “us”). Your privacy is of utmost importance to us, and we are committed to safeguarding your information in accordance with the Protection of Personal Information Act No. 4 of 2013 (“POPIA”).
1. Information We Collect
We gather various types of personal information to provide you with the best possible experience on our website:
1.1. Contact Information: This includes details such as your name, email address, phone number, and postal address. We use this information to communicate with you effectively and deliver products or services as requested.
1.2. Account Information: If you choose to create an account with us, we’ll collect necessary details like your chosen username, password, and any other pertinent account information. This helps us personalise your experience and facilitate secure access.
1.3. Payment Information: When you make a purchase, we’ll require payment-related information, including credit card details, billing address, and other necessary payment details. Rest assured, we implement stringent security measures to protect this sensitive data.
1.4. Browsing Information: We automatically collect certain data about your interaction with our website. This includes your IP address, browser type, pages visited, and the duration of your visit. This information aids us in enhancing our website’s functionality and user experience.
2. How We Use Your Information
We utilise the collected information for specific purposes:
2.1. Provide Services: Your information enables us to fulfil orders, process payments, and deliver your requested services. This ensures a seamless experience when engaging with our offerings.
2.2. Communications: We may use your contact information to respond to inquiries, address your concerns, send essential notices, and keep you informed about updates pertaining to our services.
2.3. Marketing: With your explicit consent, we may occasionally send you promotional materials showcasing our products and services. You have the option to opt out of these communications at any time.
2.4. Analytics: Browsing information is employed for analytical purposes. It allows us to gain insights into website usage patterns, aiding us in improving and tailoring our offerings to meet your needs better.
3. Newsletter Subscription
By subscribing to our newsletter, you agree to receive promotional materials and updates from Kyla. You can opt out of these communications anytime by clicking the “unsubscribe” link in the email.
4. Disclosure of Information
We prioritise the security of your personal information and do not disclose it to external parties unless required for specific purposes:
4.1. Service Providers: Trusted third-party service providers may be engaged to assist us in delivering our services. They are bound by contractual obligations to handle your information with the same level of care and confidentiality that we do.
4.2. Legal Compliance: In certain circumstances, we may be legally obligated to disclose information or respond to valid legal requests. Such instances include compliance with government agencies’ regulatory authorities or in adherence to legal proceedings.
5. Security
We implement rigorous security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our protocols encompass encryption, access controls, and regular security assessments.
6. Your Rights
You have specific rights regarding your personal information:
6.1. Access: You can request a copy of the personal information we hold about you.
6.2. Correction: If you notice any inaccuracies or omissions in your personal information, you have the right to request corrections.
6.3. Deletion: Under certain circumstances, you may request the deletion of your personal information. However, this right is subject to legal and contractual obligations.
6.4. Objection: You have the right to object to processing your personal information based on legitimate grounds.
7. Cookies
We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality. You have the option to turn off cookies in your browser settings.
8. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any material changes will be communicated to you in advance.
9. Contact Us
If you have any questions about this Privacy Policy or concerns regarding your personal information, please do not hesitate to contact us. You can reach out to us at [email protected]/0733888417.
10. Effective Date
This Privacy Policy is effective as of 31 January 2024.