Return Policy for Earrings
At Kyla, we prioritise your satisfaction and adhere to strict hygiene and quality standards. For the safety and well-being of our customers, earrings can only be returned if they are found to be faulty or damaged. Please review the following guidelines to ensure a smooth return process:
- Eligibility for Return
- Earrings must be in their original, unused condition.
- Only faulty or damaged earrings are eligible for return.
- Timeframe for Returns
- You must initiate a return for faulty or damaged earrings within 5 business days from the date of receiving your order.
- How to Initiate a Return
- To initiate a return for faulty or damaged earrings, please get in touch with our customer support team at [email protected].
- Return Shipping Costs
- Customers are responsible for the cost of return shipping for faulty or damaged earrings. We recommend using a trackable and insured shipping method.
- Inspection and Processing
- Once we receive the faulty or damaged earrings, our team will inspect them to verify the reported issue.
- Refund
- If the earrings are confirmed to be faulty or damaged, we will process the return and issue a refund to the original payment method.
- Exchanges
- We do not offer direct exchanges for earrings due to hygiene reasons. If you wish to replace faulty or damaged earrings, please initiate a return and place a new order for the desired item.
- Contact Us
- If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact us at [email protected]